TERMS & CONDITIONS

At enrolment the student (or their parent/caregiver) is required to notify Swimsation of any medical conditions or disabilities the student has so we can provide the correct tuition, assistance and/or support to each student.
Swimsation facilities are smoke and alcohol free establishments, and as such no smoking or alcohol consumption is permitted on or around the premises.
These terms and conditions are subject to change without prior written notice at any time, at Swimsation’s sole discretion.

Our lessons are charged at a per lesson rate, in monthly blocks. The price per block is calculated based on the Price-Per-Lesson rate and the number of weeks in that month (refer to prices on website for more details).
All invoices will be emailed and available in your customer portal 7 days before the start of a new month or at the time of enrolment if join part-way through a month. Invoices are due on the 1st of the month the lessons are due to take place & need to be paid prior to lessons commencing by direct debit (details available on the customer portal) or Eftpos/Credit Card at the pool.
Swimsation does not operate public holidays and you will not be charged for lessons that fall on public holidays (refer to customer portal for more details)

Swimsation Standard Group Lessons
If you are going to miss a lesson due to sickness or maybe even a party you will be entitled to a make-up token if you are booked into a Standard Swimsation Group Lesson and you log your absence on the customer portal at least 3 hours before your lesson start time. Swimsation do not credit missed Standard Group Lessons.
Make-up tokens are valid for 60 days from the date of absence. You must be booked & paid for the month to use a make-up token during that month.
We will do our best to help you find an appropriate class for you to use your make-up token, however, Swimsation cannot guarantee the availability of make-up lessons will always suit your availability or be with your standard instructor.
Swimsation reserves the right to re-schedule programmed make-up lessons
Make-up tokens can not be refunded
Swimsation Private Lessons
Swimsation Private Lessons do not earn make-up tokens. However, if you let us know via email that you are going to miss your lesson you will be entitled to a credit if you let us know as follows:

Weekday Privates: Before 12pm on the day of your lesson
Weekend Privates: Before 8am on the day of your lesson
Private lesson credits can be used to book an additional private lesson and/or at the Swimsation shop.
Private lesson credits can not be refunded
Swimsation Special and Funded Programmes
Any subsidised or funded lessons do not earn make-up tokens and missed lessons are not credited or refunded.

Swimsation cannot guarantee everyone the lesson times they request, but Swimsation will make all reasonable endeavours to accommodate all members to the best of their ability.
Swimsation reserves the right to change lesson times and program content, as required, to meet the requirements of booking demands.
All lessons will run to the specified timings and will not run over. It is the student’s reponsbility to be there on time and students are to be changed and ready to go at the lesson’s start time.
Swimsation does not run lessons on Public Holidays.

All students must wear suitable swimming attire (e.g. swim costumes and rash tops) for all swimming lessons. No T-Shirts, underwear or other clothing are to be worn in the swimming pool.
All students who are not toilet trained must wear water proof nappies.
Students are expected to have their own swimwear, goggles and swim caps.
Swimsation does not provide loan equipment for lessons but these are available for purchase at each facility.

Swimsation reserves the right to take photos and/or videos of groups of students in their lessons, and you consent to us using this material for our reasonable promotional and training purposes by agreeing to the terms and conditions upon enrolment. Swimsation will seek your consent before using any recognisable photos or videos featuring an individual student.
Photos or videos may only be taken at the facility by parents/caregivers with the prior consent of the Facility Manager. If permission is given, you must not take photos of anyone other than your own children.

Swimsation is not responsible for any personal property that is damaged, lost or stolen while in or around Swimsation premises.
You are liable for any and all unreasonable damages you or your child cause to the equipment or physical infrastructure at Swimsation and you may be required to reimburse Swimsation for such damages.
You assume all risk of injury and waive all rights to pursue damages or any other relief of any kind as a result of anything occurring in or near Swimsation premises. In the event that you or your child are injured while on Swimsation premises, you will hold Swimsation and all owners, employees, agents, successors and assigns of Swimsation harmless from all claims of any sort for damages or for other relief, including but not limited to claims for contribution, except where provided for in the Consumer Guarantees Act 1993.

Swimsation may use any information that you directly or indirectly transmit to us to help ensure that we provide you with quality service, and to enable us to keep you informed and up to date with reports, newsletters and details of service changes. In addition, Swimsation may use your information to provide additional information to you about the full range of services we offer. If you do not want to receive this information, please let us know by emailing us.
All personal information you supply to us will be treated in accordance with the Privacy Act 2020. We will take reasonable steps to ensure that any identifiable personal information we have collected is stored securely and will not be disclosed outside of Swimsation without your consent.