How do I download the app?
Head over to the App Store (iOS) or Google Play Store (Android) on your mobile device. Search the name of the business you are a customer of and tap ‘Download’ or ‘Install’. Once the app is installed, open it and either create a new account or log in with your existing credentials.
How do I create an account as a new customer?
To create an account, open the app or the desktop portal and click on ‘Sign Up’. Fill in your details as prompted. You’ll receive a confirmation email with a verification link. Click the link to verify your account. You have now created an account and can start adding more students to your account and book classes.
How do I login to the app as an existing customer?
Once the app is downloaded, use your existing login credentials you would use for the desktop portal and click ‘Login’. If you’ve forgotten your password, click on the ‘Forgot Password’ link to reset it. Once a new password is set up, you can login as normal.
How do I complete my first booking?
To complete your very first booking, follow these steps:
How do I use self-check in? (Coming Soon)
Self-check-in becomes available shortly before the class start time and is only accessible on mobile devices. The class ready for check-in will appear at the top of your screen, next to the QR code icon. Tap the QR code icon to display your code, which you can scan at your facility to complete the check-in process.
How do I move a booking?
To change the day or time of a booking, go to the ‘Bookings’ tab or navigate to Upcoming Bookings on your home screen. Click on ‘Change Day & Time’ and select a new class time for the student. Then, follow the same steps as you would for a normal booking.
What if I need to cancel an upcoming class?
If you are unable to attend a class, locate the upcoming class you wish to cancel. Click on ‘Can’t Attend?’ and ensure you’re cancelling the correct class. Then click ‘Yes, Confirm’. Depending on the business’s settings, you will either receive a make-up voucher or a refund.
Note: This option is for cancelling individual classes and does not mean you are dropping your enrolment.
Where can I view more information about my booking?
On the desktop portal, you can access more details about your booking by clicking on the three dots at the end of an upcoming booking. On mobile, tap the ‘View Details’ button to see further information. This will provide details such as the course description, room or lane information, and options to change the day or time, or cancel the lesson.
How far in advance can I book a make up?
The timeframe for booking a make-up lesson depends on the policies of the specific business you are enrolled with. For details about extending the booking period for make-up lessons, please contact the business directly.
How do I make a voucher booking?
If you have available vouchers, they will be displayed on your home screen under ‘Vouchers’ or in the ‘Voucher’ tab. Click on the active voucher on your home screen, or navigate to the ‘Vouchers’ tab to begin booking. Select ‘Book Now’ and proceed with booking a class as usual. Please note, you will not be able to use a voucher if there is an outstanding balance on your account.
How do I add a payment method?
You can add a payment method during your first booking process, right after selecting your start date. If you’d like to update your payment method or add one before booking, go to the Billing section in your account and click ‘Add Payment Method’. Select your preferred payment option, enter your details, and use the toggle to enable automatic payments, which will charge your card automatically for future bookings.
How do I view and download invoices?
In your Billing section you will find all your open invoices and the option to view closed invoices. Click on ‘Make Payment’ to settle open invoices.
How do I view progress?
To view progress, navigate to the ‘Progress’ tab in the navigation bar. Select the student whose progress you want to view and click on the course icon. You will see the student’s overall progression towards completing the course, displayed as a circular progress indicator around the course icon. You can also view the student’s progress towards individual achievements and download certificates for completed achievements.
How do I add a student to my account?
There are multiple ways to add a student to your account.
How do I update profile information?
Navigate to the ‘People’ section and click ‘View Profile’ for the student whose information you want to update. Then, click on the ‘Edit Details’ button. This will allow you to update details such as the student’s name, date of birth, or profile icon.
How do I change my contact details?
Under ‘Account’, click on ‘Contact Details’. From here, click on ‘Edit Details’ to update your address, phone number, and other contact information.
How do I change my password?
Go to ‘Account’ and select ‘Change Password’. Enter your old password and set a new one.
Swimming and especially water safety activities are important life skills for any kiwi kid. We are surrounded by water in this country and are lucky to have access to aquatic facilities in all major towns and cities, so our children will be exposed to water from a young age. Because of this it is vitally important to provide our kids with aquatic education and awareness. Swimming also aids in the social, physical and intellectual development of our little ones.
Every child progresses at a different rate and factors such as having limited exposure to water, a fear of water, nervousness or shyness should be taken into account. Like any new skill, swimming needs to be practiced constantly for improvement to take place.
Our instructors will provide your child with constant feedback and correction as well as activities to practice at home to help this progression. Our program and lesson plans are structured to allow step by step progressions for our swimmers.
Year round swimming is encouraged as skills can be lost when taking terms off, and our intensive holiday lessons are a great tool to boost your child’s swimming progression with daily lessons.
At Swimsation our lessons run monthly.
You will book a day and time based on your child’s age and skill level (free assessments available) and come that day and time for the duration of the month.
We will automatically reserve you a spot for the following month, but you can change your day/time with our admin team if it no longer suit or cancel your reserved booking if you are not planning on continuing for the following term.
At Swimsation our lessons are charged monthly.
You will be charged at the rate of your lesson x the number of lessons scheduled to run for the month.
30 minute group lesson: $22.50 per lesson
45 & 60 minute group lesson: $30 per lesson
30 minute private lesson: $60 per lesson
A full break down of services available and the costs is available on our prices page: https://swimsation.com/prices/
Swimsation lessons vary in duration depending on the age and skill of the swimmer.
Infant & toddler: 30 minutes
Pre-School: 30 minutes
School Age: Vary based on ability
Snapa – 30 minutes
Whipa Snapa & above – 45 minutes
Squad: 60 minutes
Adult: 45 minutes
Please note that lessons will start at the time specified, so please ensure all students are changed and ready to go on time
The ratios for each of our classes is based around safely delivering our lesson content. As a general rule you can expect the following ratio per instructor: please note this may vary dependent on the size of the pool (but will never exceed these numbers):
Baby classes: up to 10 students
Pre-School classes: up to 4 students
School age classes: up to 6 students (depending on ability)
Squad class: up to 10 students (depending on lane space)
Adult classes: up to 10 swimmers (depending on ability and lane space)
Private lessons: 1 swimmer
School groups: up to 10 swimmers (depending on programme school books)
Please note this may vary dependent on the size of the pool (but will never exceed these numbers):
At the time of booking lessons or activities with Swimsation you will be emailed an invoice.
This invoice can be paid via Direct Debit, Eftpos, or internet banking with the following details:
Account Number: 010102-0893903-02
Reference: Invoice Number
Please note all lessons must be paid in advance.
Swimsation does not offer refunds for missed lessons.
We do however offer make up lessons for classes where we have been notified you will miss the class.
Please note make up lessons are valued for 60 days after the lesson was missed and in time slots where we have spaces available. You must be an active student (booked into a permanent class) to book make up lessons.
These can be booked in the parent portal.
Yes. Swimsation requires that parents/guardians of students is to remain in the facility for the duration of their child’s lesson. This is not only because it is safe practice to be watching your child while they are in or around water, but it also allows for quick and efficient changeovers between classes.
All Swimsation sites are closed on Public holidays. If your lesson falls on a public holiday you will not be charged for this lesson in your term fees.
Please note if a public holiday falls on a Monday we will be open the weekend of the public holiday (i.e Auckland Anniversary Weekend – we are open the Saturday, but will be closed the Monday.
Keep an eye on our whats happening page for up to date information on closure dates: https://swimsation.com/whats-on/
Customer satisfaction is important to Swimsation.
If you are not happy with your child’s lessons and/or instructor we encourage you to speak to our friendly team as soon as possible to allow them to help find a solution.